According to the Q4 2016 Global PropTech Confidence Index prepared by MetaProp NYC, there are signs that both investors and the chief executives of start-ups are increasingly optimistic about technology adoption in the property and construction industry (http://bit.ly/2kauGOK).

These professions are obliged to familiarise themselves with new practices and technology. However, if that technology is something that could make you obsolete, you may think differently.

Automating surveying

This is not science fiction. The use of artificial intelligence (AI) is happening now, and adoption will accelerate in a way that has already been witnessed with earlier technologies: the replacement of horses with cars, home computers with mobile devices and 20 human cashiers with one who oversees 20 self-service tills. Indeed, earlier this year, Amazon introduced a high-street grocery store in Seattle, USA, that has no cashiers.

So think for a moment what it might take to automate the building surveyor’s role.

● A database: this would comprise building defects, building archetypes, corresponding diagnoses and costs.

● Image collection: laser scanners can model whole elevations of a building and the rooms inside, while drones can methodically photograph the entire exterior of a property, including the roof you cannot reach in person. (Image: A ‘point cloud’ – a 3D model that has been created by an aerial drone taking hundreds of images, and software which is able to relate the imagery to datum points to provide a measurable model. Image credit: Kennedy Surveying Pty Ltd)

● Image recognition: not only can Google’s search engine recognise images that you provide, the tech giant has developed a neural network that learns to recognise your doodles. If you sketch a fish, it will tell you before you have finished that you are drawing such a creature (http://bit.ly/2klSHo5).

● Document review: web robots (bots) – a software application that runs automated tasks over the Internet – can already review millions of documents and emails instantly on behalf of lawyers, extracting key terms or identifying missing information.

Even though these applications all exist in some form already, they have not yet been put together to automate a building surveyor’s role, however.

There are companies whose mission is enabling such automation. One company has created a smart hospital using existing data sets and a machine-learning algorithm to predict failure of heating, ventilation and air conditioning (HVAC) services (http://bit.ly/2kIOetq), which could spell the end of HVAC consultants.

You may have already spotted the glaring hole, though: building surveying – or more specifically building pathology – is not limited to routine tasks involving explicit rule-based activities.

Malcolm Hollis muses in his book Building Surveying that “surveying buildings is an art; verifying the cause of the failure is a science. The surveyor’s work involves a combination of both the art and the science.” Arguably the science element can be automated; the art part, however. is not just about looking, but about seeing what is there and what is missing. As surveyors, we apply our experience and form a holistic view of the problems. This is where AI comes in.

Artificial intelligence

Talented programmers can code bots to teach themselves how to do the things they can never be coded to do. Put simply, a bot is provided with correct examples of a given scenario and is then able to figure the rest out itself, a process also known as machine learning.

This is how bots have been able to trade stock on the stock market and vehicles have been able to drive themselves. Data is showing that self-driving cars are starting to require less human help (http://bit.ly/2ksw4Ph); at the current rate cars are learning, Google believes that using them in the public domain as soon as 2018 is a realistic possibility.

Meanwhile, after doctors were unable to diagnosed a Japanese leukaemia patient correctly, IBM’s AI, Watson, managed to do so. Watson is programmed to understand natural language and return an accurate diagnosis. Like other medical bots, Watson can access terabytes of data representing the experience of many doctors, is able to parse it and add its own experience to the data set.

If AI can beat doctors as diagnosticians, it is probable that AI can be just as good as a building pathologist. What about when it goes wrong? AI has a dark side; algorithms can make bad decisions with serious consequences such as military drones killing innocent people. In 2018, EU member states and the UK will adopt new legislation that governs how AI can be used.

Early drafts of the EU’s General Data Protection Regulation, which was adopted by European Parliament to protect “all individuals in the EU” in April 2016, enshrined what is called a “right to explanation” in law, “whereby a user can ask for an explanation of an algorithmic decision that was made about them.”

How different is this to a human being assumed innocent until proven guilty? Inevitably, AIs and their respective human creators will be held just as accountable as humans are when something goes wrong. California’s Department of Motor Vehicles has been developing regulations for a number of years now that will govern self-driving cars when they are eventually made available to the public.

Building surveyors often find themselves providing recommendations on which a client will rely to make financial decisions; at times, these involve considerable investment. We also identify risks and advise on safety matters that mitigate loss of life caused by building failure. Can we rely on AI when there are such high stakes?

But all AI has to do is have a lower failure rate than a human. Self-driving cars have driven millions of miles in the USA without a fatality. Although a driver died inside an autopiloted Tesla Model S in 2016, Tesla maintained that this was not primarily a self-driving car; in contrast 35,000 people lost their lives in the USA as a direct result of humans driving cars in 2015. Put clinically, in certain scenarios where all risks are considered, AI could be considered to be still more economical and safe than relying on a human or even 10 humans.

Economics always wins

Carl Frey and Michael Osborne’s 2013 paper “The future of employment: How susceptible are jobs to computerisation?” ranks occupations from least to most computerisable. Recreational therapy ranks first, with a probability of 0.0028 of being computerised. The closest surveying discipline in the list ranks 635th out of 702 occupations tested, with a probability of 0.96 of being computerised (http://bit.ly/2klhWXL).

The question of impending automation is ultimately an economic one. It is not always a case of whether it is merely possible to create a robot to do a job, but whether the value minus cost of the robot exceeds the value minus the cost of the human labourer.

With testing and adoption on the increase, automation seems more and more inevitable, as its economic sense is proven by the industries leading the charge. AI does not require sleep and has a cheaper lifecycle cost than a lifetime salary. Not only can it work faster than you, it can make correlations that would be impossible to find otherwise.

Prepare for change

People used to think chess was a game that humans alone could play until IBM’s Deep Blue first won a match in 1997. In early 2016, online viewers from around the world watched as Google’s AI defeated the top-ranked player at the Chinese game of Go, a 2,500-year-old game that is considered substantially more complex than chess and also requires a degree of intuition. Google’s AI beat Lee Sedol, in four of five games.

AI is starting to touch many different facets of our lives, from ordering coffee to major industry, and it has already demonstrated its capability in knowledge jobs. So it is time to give serious consideration the role AI will play in our careers; after all, the profession is faced with an ageing membership and its current strategy is encouraging future generations into a career in building surveying. What if AI catches us off guard with the solution, and new members are suddenly faced with obsolescence? The question might not be whether a computer will take your building surveying job, but when.

Some firms are seizing a competitive advantage by adapting their business activities now rather than later. Last year KPMG Australia launched a new practice to help clients harness the power of AI. However, it is unclear if firms have given this consideration in the context of building surveying. We can choose to be integral to this process, although competition may be fierce. The development of a building surveying AI will likely require human surveyors themselves, albeit far fewer than the profession now comprises, and only the most talented.

Otherwise, we should consider changing careers to recreational therapists.

Craig MacDonald MRICS

This article first appeared in RICS Building Surveying Journal July-August 2017: http://bit.ly/BSJJulAug17

This article was informed by the video Humans Need Not Apply by CGP Grey, an educational YouTuber and podcaster; http://bit.ly/2jv4VLh.

Have you heard of the Google Data Liberation Front? The purpose of the Data Liberation Front (DLF) is to ensure that data can be migrated from Google once an individual or company stops using their services.

Now think. How much data are you storing using third parties online?

• Google Drive
• Microsoft OneDrive
• Flickr Images
• Dropbox

The list goes on.

It makes sense. Armed with a mobile device and internet connection you can use these services to effectively free yourself from a big machine with heaps of disk storage. You’re liberated. However, your data is not. Then one day, when you might not expect it, you’re face to face with obsolescence.

Obsolescence frequently occurs because a replacement has become available that has, in sum, more advantages compared to the disadvantages incurred by maintaining or repairing the original. Next thing you know budgets are being allowed for change management and data migration. All of a sudden there is a risk of not being able to liberate all of your data (that is of course if it does belong to you. Did you read the terms of service?).

The great thing about the DLF is that it is power to you. It’s transparency. It’s reversibility. This transparency is not something that exists with all cloud and SaaS providers, that is if they even have a straightforward way for you to leave them and take all of your data with you unharmed.

Even though the purpose of Beyond Condition is primarily a reporting tool, a resulting benefit is that it stores your data, including your images and the data you input into report entry forms. Understandably, new users and accounts are keen to know how secure their client’s data will be. Although not designed for long term online data storage, we still hold ourselves to a high level of industry standard encryption for your data. To protect the data in transit between the data exporter and data importer, data importer uses Secure Sockets Layer (SSL)/Transport Layer Security (TLS) for data transfer, creating a secure tunnel protected by 128-bit or higher Advanced Encryption Standard (AES) encryption. File data at rest is encrypted using 256-bit AES encryption. As it happens, this is exactly the same process used by Dropbox for Business.

Beyond Condition is simply a tool that helps you get something done. It uses ‘the cloud’ to enable its database to work quickly, extrapolate data from images you feed into it, and mitigate the need for you to install anything. Something that we gave special attention to when we designed BC was that you stayed in control. Your reports are ultimately exported to your device when your data entry exercise is complete and that’s it. You can do anything you want with that file:  flexibility in terms of adjusting its feel, including your logo or the client’s logo, adding a cover sheet and an executive summary, store a copy in your project file, even upload it to your cloud storage service of choice. The point is, it’s yours. Not ours. We will not hold your data ransom and try to use it to upsell you or your clients. You can get your data into our system, and out again.

Viva la liberation.

The year is 2008. How do you collect and report on condition data from 1,500 domestic properties?

A private firm tasked with reporting lifecycle assessment of 1,500+ public housing required a 20 year look ahead and summary of every property. The assessment of each property set out to capture a lot of data, the condition of every room of each house from structure and fabric to finishes. From plumbing to electrics. Both internal and external condition.

Therefore the client brief included to report in excess of 500 lines of unique data for just one property.

A couple of proposals were made, the first included the old way of creating a paper proforma in excel for each room of the house, for the externals and for the external areas, ending up with a standard report ‘pack’ (around 12 sheets of A4 back and front stapled together) for each house. The problem though, was the data entry exercise that would follow. How long was that going to take, and who were the surveyors that had the psychological constitution to pull it off.

Focusing on the client deliverable being a spreadsheet, I knew that to tackle the volume of data in a meaningful way would be best achieved using a relational database. Where rules and relationships can be defined about various data sets, and ultimately, output a spreadsheet of the required information. The next benefit was harnessing the ability for a database to use forms to make data entry more fluid and consistent for and between surveyors.

Data was collected in the field using paper proforma which reflected the database input forms. These completed hard copy forms were then returned to the office for the data entry exercise, which was now less staring at lines of data in a spreadsheet, and more of a common sense approach using data input forms which could select data from predefined dropdowns. This was of course a stepping stone before tablets were widely available. This was 2008. Apple wouldn’t unveil it’s expensive and closed system iPad until 2010.

The database was not perfect straight off the bat. The process was still an iterative one. 500 properties in, our client would request if we could capture specific commentary relating to penetrations made for tumble drier vents where ever we found them. The database had new columns added, the input forms updated, and the paper proforma amended.

Eventually, due to the repetitive and prescriptive nature of the exercise, the data entry portion was eventually delegated to a member of admin staff that had become available. Although this tactic would not always be appropriate for a surveyor, the information being recorded was basic enough that it did not require a professional to interpret it to ensure it’s effective description in the final report. This freed the surveyor’s up significantly, feeling less demoralised by double handling their own work, and able to provide their time to additional engagements.

Eventually, Windows tablets were made available at work, and it became feasible to deploy these kinds of databases to each tablet. The paper proformas and double handling were gone, the electronic input forms for the database were now with the surveyors on site. Progress.

However, the focus had now shifted from the data capture methodology, to user behavior. A completely different set of challenges were being presented. These ranged from increasing the standard size of the fields and dropdowns to be big enough for fingers and sufficient dexterity, all the way to addressing surveyor’s behavior; short cutting the forms somehow, or only snapping images in order to spend less time on site messing around with dropdowns. Then choosing to complete the data entry on their tablet back in their hotel room later, using their images as their primary reference. Admit it, you’ve been there.

All of this experience, trial and error has fed into what Beyond Condition offers today; a way to take the pain out of the surveyor’s data entry exercise and to output survey reports quickly. by harnessing the power of data you didn’t know was inside your digital images, and streamlining the whole data entry process before exporting your final report file. You don’t even need a specific device.

Data entry for the surveyor is unavoidable. It’s up to you how to approach it.